Rockyview Gas Co-op has Field Service Technicians on call 24 hours a day, 7 days a week. If you experience a gas emergency such as a hit line, carbon monoxide, or gas odour, please contact us immediately.


Natural Gas is odorized by a chemical called Mercaptan which adds a distinctive rotten egg or sulphur like smell to help you detect any leaks.

If you smell gas or hear the flow of escaping gas, please follow these steps immediately:

  • Do not smoke, light matches, operate electrical switches or appliances, use telephones, or create any other source of ignition.
  • Evacuate the premises or area leaving the door open.
  • Call RVGC (1-877-946-4222.) when it is safe to do so.
  • If it is safe to do so and the smell is INSIDE, turn off the gas supply at your meter.


Carbon monoxide (CO) is a colourless, odourless, toxic gas. When inhaled, CO interferes with the blood’s ability to absorb and transport oxygen. Exposure to high amounts of CO can cause unconsciousness, brain damage and death.

Common signs to watch for include flu-like symptoms, headaches, nausea, dizziness drowsiness, confusion and even loss of consciousness.

Protect your family by having registered contractors service natural gas appliances, ensure outside air ducts, exhaust vents, etc. allow a free flow of air, read and keep manufacturer’s operating maintenance manuals, always keep furnace fan compartment doors and/or the filter access panel in place, and if you have an open wood-burning fireplace, make sure the damper is open partially. A CO alarm offers extra protection but is not a substitute for regular maintenance and inspection.

If you think there’s carbon monoxide in your home, please follow these steps immediately:

  1. Open doors and windows to air out the area
  2. Get everyone (even the pets) to fresh air immediately.
  3. Call 911 from a safe place.
  4. Seek medical advice immediately for physical symptoms.
  5. Turn off the suspect appliance.
  6. Have a registered gas contractor inspect your appliances.


Utility Safety Partners – Rockyview Gas Distribution Lines

Whether you are landscaping, building a new fence or deck, or simply planting a garden, disturbing the ground on your property can cause damage to a buried utility.

Any damage to a buried line can range from loss of service to you or your neighbours to serious injuries or fatalities. The financial cost of repairing any damage to a buried utility will be borne by you the excavator. Before you disturb the ground for any reason: KNOW WHAT’S BELOW!

You MUST submit a locate request through Utility Safety Partners “Click Before You Dig” and have ALL utilities marked or cleared BEFORE you start with any project that involves ground disturbance.

RVGC will locate co-op owned distribution and service lines free of charge using ground disturbance “best practices”.

Submit your locate request through Utility Safety Partners AT LEAST three working days before you plan to dig. Please remember that Spring and Fall are busy dig seasons and it may take longer to respond so contact Utility Safety Partners early.


Gas lines installed from the meter to other buildings are not owned by Rockyview Gas Co-op and therefore we have no information on the location of these lines. Rockyview Gas will locate secondary gas lines on a best effort basis only in conjunction with a submitted locate ticket for RVGC distribution lines. You will need to contact a private line locating service to have these located if RVGC is not able.

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